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Staff submission

Add the basic information for offline submissions so that we can create the case # for offline submissions.

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Is this a manual Staff submission?

Yes

Date received

Complainants Name:

Is there any extra information to include?

Before you get started, please check out what we can investigate >>

Getting Started

The form has 5 sections, each with a series of questions. After completing each section, click "Next" to proceed.

If you need to pause, click "Save and Continue Later." You’ll receive a unique link to your partial submission, which you can also have emailed to you. This link is valid for up to 25 days.

The sections of this form are:

A. Person registering the complaint
B. Client/Complainant information
C. Details of complaint
D. Supporting documents
E. Authorization

Please note: Section B is only applicable if you are filing a complaint for another person,

Important first step:

BCACC can only investigate complaints of BCACC Members (RCCs), so you must verify that the counsellor/RCC is actually a member of the BCACC. You can find whether a counsellor is a registrant of the BCACC by searching the counsellor’s name or RCC number in our Member Registry.

Access the BCACC Member Registry via this link: BCACC Member’s Registry

Once you have searched the Member Registry, please select one of the following:*

I have the BCACC Member (RCC) Membership # and I'll place it into the box below

I cannot find the counsellor in the BCACC Registry

If you are unable to find your counsellor in the Registry but think they are a BCACC member (RCC) please contact the Head Office at 250-595-4448/1-800-909-6303 for assistance.

Details of the BCACC member (RCC) who is the subject of the complaint

We do not take complaints about businesses, only individual RCCs.

BCACC Member (RCC) - Membership #:*

BCACC Member (RCC) - First and Last Name: *

First Last

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Next Steps: Sync an Email Add-On

To get the most out of your form, we suggest that you sync this form with an email add-on. To learn more about your email add-on options, visit the following page (https://www.gravityforms.com/the-8-best-email-plugins-for-wordpress-in-2020/). Important: Delete this tip before you publish the form.

C. Details of complaint

What was the approximate date and year of the incident giving rise to the complaint*

Please read through all questions prior to answering

There is a maximum of 5000 characters (approximately 850 words) for each question below.

1. What was the purpose of the counselling?*

2. What did the BCACC Member (RCC) do (or fail to do) to cause your concern?*

3. Other parties or witnesses connected to this complaint (please explain connection and provide contact information)*

4. Please describe any attempt(s) you may have made to address your concerns with the BCACC Member (RCC).*

5. Please provide a timeline of the events relating to this complaint and include dates wherever possible. Exact dates are preferred but approximate dates are acceptable.*

6. Please describe what a resolution might look like for you. Please note that there are limitations to what BCACC can do.*

The BCACC does not compel members to issue written apologies, as mandated apologies have not been valued by former complainants.
Check out what we can investigate >

7. Have you filed a complaint with anyone else, retained an attorney, or has the case been reviewed by any experts?

Yes

7a. If yes, please provide detailed information.*

8. Are there any current legal proceedings related to this complaint?

Yes

8a. Legal Questionaire

Because you have indicated "Yes", that there are current legal proceedings, please fill out this legal questionnaire.

If these series of questions below do not apply to your situation, you should inform us and disregard this section. However, if they do apply to your situation, please provide answers to them along with the requested supporting documents.

Failure to answer questions.

Failure to answer the questions below or to provide the requested supporting documents may then lead the Committee to refuse to investigate the complaint further and close the file. In such circumstances, you would be informed of that outcome.

The following list of questions should be addressed if:

The counsellor in question has provided, is providing or will be providing written input in a legal proceeding in which you have been, are or will be involved. Some of these questions may not be applicable in all circumstances. You may need to consult with your legal counsel before answering every question. Please provide answers and supporting documentation in writing.

Questions

1. What was the source of the letter/report?

For example, was the counsellor’s document prepared pursuant to the Family Law Act? If so, what specific section of the Act? Or was it prepared pursuant to some other statute? Was the counsellor asked to prepare the document with the agreement of the parents? Or was it prepared at the sole request of one parent or some other party?

2. Did the court consider it?

Whether or not the counsellor’s letter/report was prepared pursuant to the Family Law Act, did the court consider it before it issued an order pursuant to the Act? Or before it issued any other order under another Act? Or was it used by either or both of the parties leading to an agreement under the Act.

3. Was the court critical of the counsellor’s filed letter/report?

Did the court reject any specific finding or recommendation? What specific facts as set out in the letter/report were either accepted or rejected by the court? Were any recommendations in the document adopted or rejected by the court? Please provide details.

4. Was the author of the letter/report cross-examined or challenged in court before the court issued its order based on that document?

If the author was cross-examined or challenged, on what specific issue(s) was the author so examined or challenged? And why did any such challenge not succeed? If a cross-examination of the author was not undertaken or a challenge was not made, why did this not take place?

5. Was another professional hired to review or critique the counsellor’s document or to prepare a separate report?

Was that other report or was the other professional presented as a witness, before the court issued its order? If such third-party review was undertaken, why did it not succeed? If such a review was not undertaken, why was it not pursued?

6. Has a request for a review or an appeal of some sort been initiated to change the court order?

Whether or not the court considered the counsellor’s letter/report before issuing its order, has a request for a review or an appeal of some sort been initiated to change the court order? If such a review or appeal was made, why did it not succeed? If a review or appeal was not initiated, why was this option not pursued? If such a review will be made in the future, when will the court consider this matter?

E. Authorization – please read carefully

1. The Sharing of information*

I understand that any relevant information generated in the investigation process will also be shared with the BCACC Member (RCC) to ensure that they adequately understand the full nature of the complaint and have an opportunity to respond. I give the BC Association of Clinical Counsellors (BCACC) permission to release a copy of my complaint and supporting documents submitted with my complaint to the BCACC Member (RCC) named in this complaint, in order for the BCACC to obtain their response. This consent for release of information also extends to the BCACC Member's (RCCs) clinical supervisor(s) and/or their legal counsel. I also understand that BCACC Member (RCC) may be required to provide the complaint information to their insurers.

Yes, I understand the sharing of information.

2. Release of information*

I authorize the BCACC Member (RCC) to release to the BCACC any information relating to the services provided, including any documentation in their practice records relating to these services. I understand that such information will be used in the investigation of my complaint and will be provided to the Office of the Registrar, and the Inquiry Committee for their consideration of this matter.

Yes, I authorize the release of information

3. Confidentiality of Materials*

BCACC considers the complaint form and supporting documents, Investigator’s Report, and all other complaint related materials gathered or created during the complaint and investigation process to be confidential and intended solely for use within BCACC’s complaint process. BCACC does not consent to the use of these materials in any other proceeding.

Yes, I understand BCACC does not consent to the use of these materials in any other proceeding.

4. All Statements are true.*

I confirm that all statements made by me related to this complaint are true to the best of my knowledge and belief.

Yes, I confirm that all statements are true

Signature of Complainant:*

Signature of Complainant #2

Case Number

Since this is a staff submission, there is no authorization required. Press the submit button below to log this entry and to get the case number.

Staff submission

Getting Started

The sections of this form are:

Important first step:

Details of the BCACC member (RCC) who is the subject of the complaint

Next Steps: Sync an Email Add-On

A. Your Information

Parent/Guardian Information

B. Complainant’s Information

Client Information: Complainant #1

Client Information: Complainant #2

Section Break

C. Other Party Information

C. Details of complaint

8a. Legal Questionaire

Questions

D. Supporting documents

Important Notice Regarding Privileged Information

E. Authorization – please read carefully